Minglea
In the app
Profile → Settings → Help & Support, or Support at the top of Messages. Choose a topic — Safety, Account & access, Coins & purchases, Refund requests, Reports & appeals, Age checks, Accessibility or Privacy & data.
Support
Help & Support
The quickest way to reach us is from inside the app: Profile → Settings → Help & Support. Your request is linked to your account, and you can follow its status and reply in the same thread.
Get in touch
Pick the route that matches what you need — it reaches the right people faster.
Someone is in danger? Call your local emergency number first. Safety Center in the app has a Call emergency services button, and reports involving imminent danger, suspected child exploitation or an active livestream or room are escalated for immediate human review.
Email support
For anything you can't sort out in the app.
Privacy & your data
Data-right requests can also be made in the app under Profile → Settings → Privacy and GDPR.
Authorities & DSA
Point of contact for authorities and users under the Digital Services Act.
Before you contact us
Four things turn a long back-and-forth into one reply.
- The email you sign in with, or whether you use Apple or Google. It's how we find your account.
- Your device and app version — for example "iPhone 15, iOS 18.2, Minglea 1.0.0". The app version is shown next to Legal in Profile → Settings.
- What you expected, and what happened instead. A sentence or two and a screenshot. Never include passwords, payment details or identity documents.
- For purchases, the order number. It's listed under Transaction history in Profile → Wallet.
Troubleshooting
Common problems
I bought coins but they're not in my balance
Open Profile → Wallet and tap Restore purchases. Restoring reconciles completed store purchases without duplicating coins, so nothing is credited twice. If they still don't appear, open a Coins & purchases request in Help & Support with the order number.
I'd like a refund
Purchases are processed by the App Store or Google Play, and refund eligibility follows their rules, so the request goes to Apple or Google. Help & Support → Refund requests in the app can route you to the right place. See the Coin & Virtual Gift Rules.
The camera or microphone isn't working
Profile → Settings → Permissions shows the current state of each permission. If you declined it earlier, turn it back on in your device settings:
- On iPhone: Settings → Minglea.
- On Android: Settings → Apps → Minglea → Permissions.
You only need them to go live, speak from a stage seat or capture a photo or video — browsing, matching, messaging, watching and listening work without them.
Someone is behaving badly
Open the menu on their profile, message, moment, comment, livestream or room and choose Report. You get a case ID straight away, and Profile → Settings → Reports and appeals shows what happens next. Blocking hides mutual content, prevents matching and messages, and suppresses notifications — and it doesn't cancel a report you've already made.
I want to appeal a decision
Go to Profile → Settings → Reports and appeals and open the decision. Eligible decisions can be appealed within 14 days; a qualified person reviews each appeal, and the outcome always comes with reasons. Details are in the DSA Transparency Notice.
My moment or profile change says "In review"
Text is checked as you post. Photos and videos — and anything the automatic check is unsure about — wait for review before they're published. While a profile edit is in review, your previously approved profile stays visible.
I can't sign in
Use the same method you signed up with — email, Apple or Google. Each sign-in belongs to one account, so a different email address leads to a different account. If you've lost access to that email, write to support@minglea.example and tell us the address you used.
Changing the language
Profile → Settings → Language. The interface is available in English and 中文 (简体); the conversation languages you choose are used for matching.
Account
Deleting your account
You can do it yourself, inside the app — no email needed.
- Open Profile and tap Settings (the gear, top right).
- Under Account and access, tap Delete account.
- Read what will be deleted and what is kept, type DELETE, and tap Request deletion.
- Your account is disabled straight away, and you have 7 days to change your mind — tap Cancel deletion on the same screen.
- After the window ends, we delete or irreversibly anonymize your data, keep narrow legal holds if required, sign out every device, and confirm completion by email.
Unused coins are lost and are not refunded. We may retain limited safety, fraud, tax, or legal records after your request: safety evidence is kept for up to 18 months, tax records for 10 years.
Need a hand? Open Help & Support → Privacy & data in the app, or email privacy@minglea.example from the address on your account.
Just want a break? Profile → Settings → Log out keeps everything as it is, and you can pause matching in Match → Preferences.
Didn't find it?
The FAQ covers the quick questions. For anything else, open a request in the app or email us — include the email you sign in with and we can usually answer in one reply.